First of all, if you have a problem printing any transfer, Stop! Do not continue printing the order until you know what is causing the issue.
We check every production job run for quality and verify there are no manufacturing defects before it leaves our factory. If for some reason a transfer order leaves our factory with a defect, we will replace it at no charge.
Typical reasons a transfer fails to apply properly are related to application error. We recommend you check the packing label and verify the product type listed is what you ordered. We clearly mark the product type on each package which includes the application instructions.
Many times an error is made when the customer thinks they ordered a particular formula type, but selected something else. Not all formulas apply with the same application instructions.
There are three basic requirements every transfer must use in order to apply properly.
- Temperature - Verify your machine is set and is reaching the recommended temperature for the specific product type. Use a Pyrometer to verify your machine is reaching the temperature. We recommend you remove any teflon covers or sheets between the heating platen and your heat transfer before application.
- Time - The instructions show a range of typically between 7 - 10 seconds. This time is based on the upper platen making contact with the transfer and the fabric substrate. Time can be adjusted up and down based on the amount of pressure your machine can achieve.
- Pressure - It is important that your heat press machine is able to generate enough pressure to make the transfer bond properly to the shirt as well as release from the paper. You can have either too much pressure or too little pressure.
We’re available if you need help! We ask that you photograph the issue you're having and provide the order number. This helps us reference exactly which product you ordered and when the order was placed. You can email us at firstname.lastname@example.org On your subject line please indicate your order number and the words **Urgent Transfer Issue**